Hi all,
There is a microsoft issue affecting some customers when printing customised forms.
This appears to only be affecting customers who are using the Calibri font on their customised form.
In order to continue printing customers will need to try and either change the font e.g. Arial, or uninstall the latest windows update.
Regards, Mike
Hi all,
Good news, the fix is live. Printing and PDF creation for customised forms is working again, whatever fonts your forms use. Just update to the latest version of AccountRight and you're good to go.
A big thank you for your patience on this one, and for working with us on the temporary workarounds while we got to the bottom of it with Microsoft.
Regards,
Bruno
Hi all,
Good news - Microsoft has provided a solution, and we've tested it and confirmed it resolves the issue.
We're now preparing a new AccountRight release that includes the fix. We expect it to be available shortly, and I'll confirm here as soon as it's out. Once AccountRight prompts you to update, please install it - that will resolve the printing and PDF issue with some specific fonts.
Thanks for your patience while we worked through this.
Regards, Bruno
