Forum Discussion

foodlinkgroup's avatar
foodlinkgroup
Member
2 days ago

Inventory quantity rounding issue

I have several inventory items in MYOB AccountRight with residual quantities extending beyond 10 decimal places.

These quantities cannot be reset to exactly zero using Count Inventory or Adjust Inventory because AccountRight does not allow enough decimal places to enter the required adjustment.

Could you please advise how this issue can be resolved, or refer it to the appropriate technical or data file repair team?

Please contact me by email: [email protected]

Thank you.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi foodlinkgroup, 

     

    Thanks for explaining the details of what you are to adjust in the inventory. If the quantity is showing a long decimal, this usually can’t be fixed through Count Inventory or Adjust Inventory alone.

     

    If any of the affected items are still sitting in fully received orders, convert those orders to bills first and then check the item again.

     

    If the issue is still there after that, it’ll need our support team to check the file and run the inventory quantity rounding fix.

     

    The best next step is to log a case through My Account or connect with live chat through MOCA, our virtual assistant, so the team can take a closer look.

     

    Regards,
    Genreve 

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