Forum Discussion

Cerry's avatar
Cerry
Contributing User
2 months ago

Item Register reports showing incorrect inventory values

Hi, Our Item register is showing negative current value even though the stock is zero. Every time I try to do an inventory adjustment to correct the values, it increase the negative current value. ...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi Cerry,

 

Thanks for your response.

 

Absolutely! I've already run the fixed script on that file for you. Before we proceed further, could you kindly confirm the last four digits of your serial number along with the company file ID experiencing the issue? I'll happily reapply the fixed script to ensure everything is sorted out. Just a heads-up, it's best to make sure nobody is currently logged into or using the file during this process.

 

Feel free to respond if you need further assistance.

 

Cheers,

Princess

Cerry's avatar
Cerry
Contributing User
2 months ago

Hi Princess,

 

Last 4 digits are 4053

Company File ID is 4

Name of file is Mastatech Enterprises Trust New

There is no-one with the file open at the moment.

 

Cheers

Cerry

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Cerry,

     

    Thanks for your response and for providing the required information.

     

    I've successfully applied the fixed script to your file again. Please log out and log back in again before attempting to generate the item again.

     

    If this still doesn't work, I encourage you to reach out to our virtual assistant, MOCA, for immediate assistance on our website.

     

    Feel free to post again if you need further assistance.

     

    Cheers,

    Princess

    • Cerry's avatar
      Cerry
      Contributing User
      2 months ago

      Hi,

      This has not worked.

      Are there any other solutions to this problem?

      My stock now looks like this.....

      Cheers

      Cerry

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 months ago

        Hi Cerry,

         

        Thanks for your response.

         

        I regret to hear that utilizing scripts hasn't yielded a solution to the issue at hand. Given the complexity of the situation and the need for further investigation, I recommend reaching out to our phone support team or engaging with our virtual assistant, MOCA, on our website for immediate assistance. They have the necessary tools to help resolve this issue for you.

         

        Feel free to create  anew post again if you need further assistance.

         

        Cheers,

        Princess