Hi Turtlewitnohome,
Cheers for the update. Looks like your support request may have got caught up in an issue last week with MyAccount, which might be why you haven’t heard back yet.
I can see you’ve already had a go at fixing it yourself, but since it’s still playing up, best bet is to have another crack through the MyAccount window or hit up our team on live chat through MOCA, our virtual assistant. We’ll give you a hand to get this sorted.
Regards,
Genreve
Genreve_S Well thats not really practical is it? I spent 2 hours on the phone last week with no result and being advised that i would be notified about a solution.
So you can see my support request? If you can see it why dont you get someone to action it instead of telling me to call back up or go through another chanel.
This is why people hate this program. Its OK until it not, the support is where it all falls apart.
Cheers John
Hi John
Has gone dead my end, any luck with this issue? This issue started on the weekend of the 12/13th July. The MYOB Team should be looking at what file/program changes occurred then. We have lost hours on ordering and efficiencies in supply continuity, I'm sure you are the same. We haven't been prioritized.
Regards Chris
Hi Chris
Haven't heard anything mate. The desktop version used to have this function, although it barely functioned, but it's gone now.
Same hear with the losses, just so inefficient.
If I can spare and hour or 2 today i might follow up my case.
Cheers John
