Hi Turtlewitnohome,
Cheers for the update. Looks like your support request may have got caught up in an issue last week with MyAccount, which might be why you haven’t heard back yet.
I can see you’ve already had a go at fixing it yourself, but since it’s still playing up, best bet is to have another crack through the MyAccount window or hit up our team on live chat through MOCA, our virtual assistant. We’ll give you a hand to get this sorted.
Regards,
Genreve
Genreve_S Well thats not really practical is it? I spent 2 hours on the phone last week with no result and being advised that i would be notified about a solution.
So you can see my support request? If you can see it why dont you get someone to action it instead of telling me to call back up or go through another chanel.
This is why people hate this program. Its OK until it not, the support is where it all falls apart.
Cheers John
