Run Diagnostic Script
Our stock levels often show with multiple decimal places and we have been told we need to call everytime for MYOB to run a diagnostic script. This has been happening for 4 years and we keep being to...
Forum Discussion
Hi, my stock on hand still has the strange numbers. Also, we entered an incorrect item in a purchase and when I go to try to correct it, the message shows as attached. The error is incorrect as by deleting the item I would be left with 0 stock, not a positive or a negative. Can you please assist. thanks
Hi Richmond91,
Appreciate the screenshot, super helpful! That message can appear when changing inventory preferences if the item history causes the system to detect a negative on-hand quantity at a point in time, even if the current quantity now looks correct.
To help get this sorted, please reach out to our back-end team so they can look into this further and assist with the next steps. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
