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Sally_WS's avatar
Sally_WS
Experienced Cover User
2 years ago

Unable to upgrade (Multicurrency) from AccountRight V19.16 premier to AccountRight Live

Dear Support,    We use AccountRight V19.16 Premier - multicurrency and are trying to move to MYOB Live AccountRight.  During the upload, error message came back saying the file is not supported.  ...
  • CloverQ's avatar
    CloverQ
    2 years ago

    Hi Sally_WS 

     

    I'd suggest checking out this Help page: Upgrade a Premier multi-currency company file, it explains a few situations that make the company file unable to be upgraded, one of them is having foreign currency accounts other than trade creditors, trade debtors, bank and credit card accounts. Since you have foreign currency Other Income account types, this would stop the upgrade. 

     

    Depending on the situation, you may try following the guide to purge old transactions, then try again.

CloverQ's avatar
CloverQ
Former Staff
2 years ago

Hi Sally_WS 

 

I'd suggest checking out this Help page: Upgrade a Premier multi-currency company file, it explains a few situations that make the company file unable to be upgraded, one of them is having foreign currency accounts other than trade creditors, trade debtors, bank and credit card accounts. Since you have foreign currency Other Income account types, this would stop the upgrade. 

 

Depending on the situation, you may try following the guide to purge old transactions, then try again.

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