Documents not refreshing to platform from Email or Assist
This has been an ongoing issue with bills not uploading to my account. I am having to save documents as PDFs and drag them into the platform. Why aren’t the apps working?
Forum Discussion
3 Replies
Hi Wilma1,
Thanks for letting us know. If the documents still aren’t showing in the Purchasing In Tray after trying the workaround above, please get in touch with our team so they can take a closer look and help sort this out for you. You can give them a call or connect with our live chat through MOCA, our virtual assistant.
Cheers,
Princess
I am also having difficulties with emailing to the purchasing In Tray. No documents are showing despite the home page stating there are some.
Hi Dibbo,
Sorry for the hassle, especially when you’ve had to save everything as PDFs and upload it manually. If you’re sending a bill by email, check whether there’s any text in the email body. Remove the body and leave only the bill attached, then send it again. This may help the document upload correctly.
Cheers,
Doreen
