My invoice in the assist app has none of our details business name etc . I also can’t even send a invoice fro
the app that has already been recorded. Are you aware of another app that may support what I used to be able to do in the one that is being discontinued ( always has for me )
Hi Joanne10,
It’s odd that you’re unable to send an invoice through the MYOB Assist app, as this should normally work, and there are currently no reported incidents affecting it. At this stage, there isn’t another app that offers the same functionality. The Capture apps are being retired, and MYOB Assist is MYOB’s supported replacement for mobile invoicing and receipt capture.
If your business file name contains any special characters, these may prevent invoices from being emailed or shared. As a quick workaround, open the invoice, tap Share, and select your email app. You can also try removing the special characters from the business file name before sending it again. If there are no special characters, the invoices may not be sending for another reason and will need a closer look. Please contact our Support team directly, or connect with our virtual assistant, MOCA, which can transfer you to our live chat team. They’ll be able to investigate what’s causing the issue in more detail.
Cheers,
Princess
