ABA file repeated file creation error

Question

Hi there has anyone else received this issue?

We process an extensive amount of supplier payments each week via the MYOB ABA file creation.

Recently since the banks have started to check the name of accounts back to name provide by suppliers on their tax invoices, I cannot get an ABA file to successfully work. ANY new supplier included in an ABA file automatically renders the entire ABA file useless with nonsense error import messages from the bank.

On closer inspection and with HOURS on the phone with MYOB and each bank, each one blames the other. The bank tells me to manually create the new suppliers in banking online before loading the ABA (yeah nah whats the point in this!) MYOB says their exports are fine and its operator error not entering details correct (complete rubbish as all details extensively checked and are correct). Furthermore, when I open the ABA file to check it (the useless file) there is NO errors with the data it holds.

Anyone have the same issues and found a work around that does not require me to manually pay new suppliers each week?

isaiah_c · Answer

Hi Evie-Myob,
&nbsp;
Thank you for reaching out and sharing the details of the issue you're facing with ABA file creation in MYOB. I understand how frustrating it can be when you're processing a large volume payment. It seems like the issue may be related to recent updates involving supplier account details checks.
&nbsp;
Double check the bank account names and details provided by the suppliers on their tax invoices to ensure they match exactly what is being entered in MYOB.
&nbsp;
As the bank has suggested, manually editing the ABA file might help resolve any discrepancies between the bank's system and MYOB. However, I recommend only doing this with caution and a backup of the file in case further issues arise.
&nbsp;
Regards,
Sai
&nbsp;

evie-myob · Answer

Hi Sai&nbsp;&nbsp;We should not be editing the ABA file, that is a major security issue if we have to manually manipulate an ABA file. This client is also audited each year so this is definitely a no-go-zone.&nbsp;All information has been checked repeatedly and is correct in MYOB and the ABA export file.&nbsp;&nbsp;Problem still persists and is happening on every ABA run we create now regardless if there is a new supplier or not in the payment batch.&nbsp;&nbsp;If problem persists for too much longer we will look at migrating the client off MYOB as this is a major part of their business and we cannot be manually loading each supplier or 100s payment each week for a single client. I've called customer support many times and no-one (MYOB or the bank) have a solution or explanation as to what is happening. Very frustrating and disappointing as things were working well for years before this ground the client to a halt.&nbsp;

mike_james · Answer

Hi Evie-Myob , could you advise which bank you are dealing with? I'm unable to find similar posts from other users on the forum.

Confirmation of payee is being rolled out across most Australian banks this year. I note for example that Westpac has introduced Westpac Verify, which name-checks "when adding a new payee", but the information available doesn't say how or whether payments submitted via ABA files are affected.

Have you tried adding a new supplier online before submitting an ABA file, to see if this allows the payment to go through? (I'm not suggesting this is a solution, only to confirm if this is the unwanted effect).

evie-myob · Answer

Hi Mike_James sorry I almost gave up on this one due to frustration and looking for viable work arounds like manually adding suppliers or employees each week into the bank profile before loading the ABA files. This sometimes works, sometimes does not make any difference. The ABA file is being rejected by the bank and we are told its a MYOB issue.

The banks we are having issues with are are Westpac and ANZ. But I don't believe this is a specific bank issue as I see on another MYOB forum that others are having similar issues with Bank SA for both supplier ABA files and payroll files.

This issue for me and my clients has not gone away and comes and goes as it pleases with any ABA file produced.

Any proper long term solution is appreciated.

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ABA file repeated file creation error

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