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Bluewren's avatar
Bluewren
Contributing Cover User
24 days ago

MYOB DISTORTION / SHUTDOWN

I am using Desktop AR for my clients.  I very often get this happening, sometimes twice a day. Has anyone experienced it? 

4 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    24 days ago

    Hey Bluewren​ 

    Does this happen randomly while you're the file? Or does it happen in certain scenarios when trying to record a particular type of transaction? Does it happen when you open up AccountRight?

     

    A temporary workaround to try as your font file might be corrupt: 

      • Close AccountRight 
      • Go to your Folder directory and type %temp% and press Enter
      • Search for Fluent.System.Icons.Merged.SegoeUI.ttf
      • Note down the file size and let me know
      • Delete the file
      • Reopen AccountRight

    If you experience the issue again, when the error pops up please click 'View error details' and send through the log and we can take a deeper look into it.

    Let me know how you go! 

  • Bluewren's avatar
    Bluewren
    Contributing Cover User
    24 days ago

    Thanks for the reply. Will let you know. Generally working very fast. 

    Jumping around between screens. May not be coping with my speed request. 

  • Bluewren's avatar
    Bluewren
    Contributing Cover User
    24 days ago

    Fluent.System.Icons.Merged.SegoeUI.ttf   -   3037KB

    Deleted file - will see if keeps happening. 

    Thanks AMANDA 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    24 days ago

    Thanks for getting back to me Bluewren​. If the error comes up again, can you please make sure to click on 'View error details' and send through the entire log so we can investigate further. 

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