Forum Discussion

StaceyH96's avatar
StaceyH96
Member
2 years ago

MYOB Team - Permissions Issue

I am setting up the staff at the business to record timesheets and have multiple businesses under my account. When I try to open one business file it gives me an error: Sorry you don't have the perm...
kyliej22's avatar
kyliej22
Cover User
11 months ago

I am having this issue also.  What is the fix?

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi kyliej22,

    If you're encountering the error "Sorry you don't have the permissions to access this resource. Please contact the account owner." Make sure that you've entered the correct login credentials for that business file. If the login details are correct and you're still facing the error, please try to clear the app cache or reinstalling it. 

    If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MYOB Account.

    Using the MYOB Team admin portal


    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.