MYOB teams app - no break option showing
Hi I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates ...
Forum Discussion
Hi KellyC1
I'm sorry to hear that you're still having this issue, I appreciate your patience in getting back to us and providing an update on this.
Have you tried to check the capture type on the location where your employee has to put up? If you want to utilize kiosk, your employee can punch during breaks you can choose tablet or phone.
Can you try to please follow this steps:
- In the MYOB Team Admin portal, click the location tab.
- Click Create location. The create location page appears.
- Enter the location name and address
- Select a Time Capture type. The options you're given are based on the timesheet preference you set in AccountRight
* Clock on, Clock off mobile: for business whose employees will use their mobile device to capture and prove attendance with high accuracy.
* Clock on, Clock off - table kiosk: For businesses with a fixed location and an emphasis on capturing and proving attendance with high accuracy on a Kiosk tablet.
* Timesheets (payroll only): Employees use their mobile device to record their time restrospectively (i.e at end of day or week) and the businesses has lower emphasis on proving attendance.
* Timesheets (payroll and time billing) : as above but for businesses who also wish to capture employees time for time billing purposes.
You can also set up new location with the correct time capture type.
Let me know how you go. If you need further assistance with this, I'm happy to assist.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
Hi Cel.
Attached is what is currently sitting under this location. It appears to already be set for the correct time capture option - timesheets - does it not? We do not need payroll and timebilling - only payroll. Staff are to enter their hours via the moble app and this is then approved by approving manager.
Note - They do not want kiosk as they dont want the added expense of purchasing a tablet for each store to do this.
Shall I try to add the location again - as it is?
kelly
I am having a similar problem. We have several locations set up and all locations except one allow you to enter timesheet details including breaks. One location only allows activity details to be entered. I can't find anything different in how customer has been set up. I tried making the location inactive and then setting up a new location but that only let me enter activity as well. I set up a dummy loaction and it allows me to enter timesheets. UPDATE: Setting up Location again appears to have rectified the issue
Any update on this Earl? We now have this issue happening with multiple clients using the team app - unable to enter break times regardless of timesheet settings. Have setup multiple locations and all not working.
Hi shannons,
Have you tried to do some basic troubleshooting? Please try uninstalling and then reinstalling the MYOB Team app to see if it resolves the issue. If the issue persists, we recommend reaching out to our support team directly. You can contact them on Live Chat via our virtual assistant at MOCA or by submitting a support case via My Account.
Regards,
Earl
