MYOB teams app - no break option showing
Hi I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates ...
Forum Discussion
Hi KellyC1
I'm sorry to hear that you're still having this issue, I appreciate your patience in getting back to us and providing an update on this.
Have you tried to check the capture type on the location where your employee has to put up? If you want to utilize kiosk, your employee can punch during breaks you can choose tablet or phone.
Can you try to please follow this steps:
- In the MYOB Team Admin portal, click the location tab.
- Click Create location. The create location page appears.
- Enter the location name and address
- Select a Time Capture type. The options you're given are based on the timesheet preference you set in AccountRight
* Clock on, Clock off mobile: for business whose employees will use their mobile device to capture and prove attendance with high accuracy.
* Clock on, Clock off - table kiosk: For businesses with a fixed location and an emphasis on capturing and proving attendance with high accuracy on a Kiosk tablet.
* Timesheets (payroll only): Employees use their mobile device to record their time restrospectively (i.e at end of day or week) and the businesses has lower emphasis on proving attendance.
* Timesheets (payroll and time billing) : as above but for businesses who also wish to capture employees time for time billing purposes.
You can also set up new location with the correct time capture type.
Let me know how you go. If you need further assistance with this, I'm happy to assist.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
Hi KellyC1
We appreciate your patience on this issue. And thank you for responding to us and providing updates on the issue.
I understand Kelly, your employees have the option not to use the Kiosk that is only one of the options. The best recommendation for this is to check on the capture type at the location where your employee has to put it up. or you can add the location again.
I hope this works, Please feel free to reply on this post if you need further assistance with this. I'm happy to assist.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
Hi, i have the same problem and this does not solveit, pls advise how to have breaks in the app. it always comes up as add activity.
Hi asguazz
Thanks for your post
In this regard, if your employees are using the MYOB Team App to record their times logged in, there will be an option to start break and end break. Kindly check the Time Capture type from their set-up location. To know further regarding this, you may check The Help Article Using the MYOB Team mobile app.
Let us know if you need further assistance with this. We're happy to assist you.
Kind Regards,
Cel
