Forum Discussion

KellyC1's avatar
KellyC1
Contributing User
2 years ago

MYOB teams app - no break option showing

Hi   I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi shannons,

We apologize for the inconvenience. We will provide an update once we have resolved this issue in our upcoming release. Meanwhile, should you have any additional questions, please don't hesitate to reach out, and our team will gladly assist you.

Regards,
Earl

ShannonS's avatar
ShannonS
Contributing Cover User
1 year ago

Any update on this Earl?  We now have this issue happening with multiple clients using the team app - unable to enter break times regardless of timesheet settings.  Have setup multiple locations and all not working. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi shannons,

    Have you tried to do some basic troubleshooting? Please try uninstalling and then reinstalling the MYOB Team app to see if it resolves the issue. If the issue persists, we recommend reaching out to our support team directly. You can contact them on Live Chat via our virtual assistant at MOCA or by submitting a support case via My Account.

    Regards,
    Earl

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