Forum Discussion

KrysMartin's avatar
KrysMartin
Contributing User
1 year ago
Solved

Staff unable to view timesheets in MYOB Team app

We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal.

 

Have attached a screenshot of the Timesheet area of my MYOB Team app displaying no submitted shifts, plus a screenshot of the backend portal showing I have submitted 4 shifts. 

 

I already submitted a post 2 years about this issue and it is still ongoing, causing much frustration affected staff. 

 

We have tried:

  • uninstalling/reinstalling the app
  • removing/re-inviting the staff
  • deleting/re-creating the location

None of the above suggestions from MYOB is resolving the issue. 

 

Any other suggestions? 

  • Shella_A's avatar
    Shella_A
    1 year ago

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

6 Replies

  • Ange18's avatar
    Ange18
    Cover User
    10 months ago

    Hi,

    Having the same MYOB Teams App timesheet issue as a lot of other people.  This is happening to a few different clients of mine over the last 2 years.  I have spoken to MYOB twice now and have lodged another support ticket.  

    Have completed all the suggested steps and still no change. Please MYOB can we get a fix for this, its hard to use a product that sometimes works and clients are getting a cranky.

     

     

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

  • Gmac2016's avatar
    Gmac2016
    Experienced Cover User
    3 months ago

    We have the same issue, I have seen feedback that MYOB are aware and are working on a solution but that seems to a long time ago, has there been anu updates?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi Gmac2016,

     

    You’re right that MYOB is aware of this issue but I'm afraid there hasn’t been a new update or ETA to share just yet. I've flagged your account as impacted under the raised ticket for this issue to help our development teams make decisions in prioritising a fix here. We’ll update the community when there is more to share. 

     

    Cheers,

    Princess

     

  • colleenWatson's avatar
    colleenWatson
    Experienced Cover User
    3 months ago

    As many requests are being made, this is not happening. 

    Why?

    You start a conversation with MOCA, and you end up going around in circles.

    Years later, nothing has been done/repaired.

    If you plan to release monthly upgrades, how about addressing the issues that have been requested?

     

    Cheers

  • Gmac2016's avatar
    Gmac2016
    Experienced Cover User
    3 months ago

    Thanks for the reply Princess,

    Its frustrating that this feature is not correctly working.

    Adding to the frustration is increasing fees for a product that is broken and repairs don not appear to be a priority.

    Regards,
    Glenn

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.