Forum Discussion

KrysMartin's avatar
KrysMartin
Contributing User
1 year ago
Solved

Staff unable to view timesheets in MYOB Team app

We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal.   ...
  • Shella_A's avatar
    Shella_A
    1 year ago

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

Gmac2016's avatar
Gmac2016
Experienced Cover User
3 months ago

We have the same issue, I have seen feedback that MYOB are aware and are working on a solution but that seems to a long time ago, has there been anu updates?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi Gmac2016,

     

    You’re right that MYOB is aware of this issue but I'm afraid there hasn’t been a new update or ETA to share just yet. I've flagged your account as impacted under the raised ticket for this issue to help our development teams make decisions in prioritising a fix here. We’ll update the community when there is more to share. 

     

    Cheers,

    Princess

     

    • Gmac2016's avatar
      Gmac2016
      Experienced Cover User
      3 months ago

      Thanks for the reply Princess,

      Its frustrating that this feature is not correctly working.

      Adding to the frustration is increasing fees for a product that is broken and repairs don not appear to be a priority.

      Regards,
      Glenn

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.