Complaint!!!! MYOB customer services

I feel your pain, I have been trying since 26/05 to get help. It is absolutely ridiculous that we cannot get a response from MYOB. I have in 2 priority support requests one on 26/05 & another on 02/06, neither have been responded to. Finally spoke to someone last week after being on hold for 3 hours (2nd time on hold for 3 hours in a week) he said he had to transfer me to sales team, I asked if he could get them to call me as I had already spent hours & hours on hold. He said No can only transfer me, but did raise a case number & emailed me in case call dropped out. He transferred me & voice record said unusually busy etc etc & then hung up!!! I then emailed my contact & told him what had happened, he at least got back to me & organised to call me next morning to try again. He rang me next morning at 11am, & again transferred me to Sales team. Voice message said experiencing higher than normal volume of calls etc, please call during business hours & hung up :( :( If 11am isn't business hours what is? I tried calling sales number again this morning & exactly the same result. I am currently on hold on My account chat, supposedly Priority support - what a joke. MYOB are forcing us to take out extra subscriptions for our company files,but are unavailable to help us. Why should we pay extra when we get absolutely no support. Seriously considering changing all our companies to Xero :(