Where is MYOB any Customer Service???

Hi frustrated13​ ,

Sorry to hear about your experience, I can understand how frustrating this would be, especially after you believed your trial had already been cancelled.

We want to look into this properly and get clarity on what’s happened with your account and billing.

The best way to get this resolved quickly is to speak with us directly so we can review your details in real time. You can do this without logging in:

• Open the Solo App
• On the login screen, tap “help signing in”
• Select the chat box on the bottom right

Once you’re in the chat, just ask for a human so you can be connected through to the team directly (and get past the automated responses).

From there, our team can access your case, check what’s occurred, and work through the billing and cancellation with you.

Thanks
Hannah

I finally received a call from subscriptions saying my membership has been cancelled and it can take up to 60 days for my account to be deleted???? Funnily enough, they were unable to process my refund as they said it is a billing issue and will get someone to call me back. I am still waiting on that call over 9 hour later. Do better MYOB this level of service is disgusting.

I have tried to call MYOB again with no luck. I still have not received a call back about the payment that they have deducted. I will be taking this further.

Hey there frustrated13​! Just following up on the back of my teammate Han-Solo​'s message from yesterday, I've had a quick look into your account details but I may need some additional info to make sure I'm on the right track. As this relates to billing and potentially sensitive details, I'm going to drop you an email to the address we have on file so we can get connected and I can help you resolve this one. We've got you 💜