Complaint!!!! MYOB customer services
I am extremely dissatified with myob customer serivces.
For three consecutive days, I made more than a dozen phone calls trying to migrate the accounts of my three companies from PC version to the online version, Despite investing a significant amount of time, my issue remains completely unresolved. the phone number provided in the MYOB email (1300793427) was never answered and repeatedly disconnected. the Alternative numnber listed on the website required wait times of more than three hours on every call. after finally reaching support, i was told to contact the sales department, only to be informed at around 11:00am that the department had already closed, despite the website stating business hour of 9:00am to 5:00pm. What is most unacceptable is that, after hours of waiting and repeatedly explaining my situation, a MYOB Sales Specialist handled the interaction in an unprofessional manner and abruptly ended the call without resolbing my issues. providing any assistance, or offering any next steps. This level of services is completely unacceptable. The combination of unanswered calls, excessive wait times, contradicotory information, poor communicationm, and being disconnected without a resolution demonstrates a serious failure in customer support. After three days of effort and more than a dozen calls, my issues remains unresolved. This experience has caused significant frustration, wasted valuable business time, and disrupted my business operations.
