Complaint!!!! MYOB customer services
I am extremely dissatified with myob customer serivces. For three consecutive days, I made more than a dozen phone calls trying to migrate the accounts of my three companies from PC version to the o...
Forum Discussion
Your email 24/7 15.48pm.. THis does not answer my question (although this was raised over a month ago)
When I go to "Pay Super" it only shows my SMSF which sits in YOUR CLEARING house then returns to me instead of being credited to my account at the bank specifically set up for this. I then have to do it myself-What is the point? THEN if I try to pay super for my employee who is with rest (it worked the first time only)
it doesn't come up-and don't say he mustn't have to pay-he does he is my son and I take very careful note of things for him. It only shows my SMSF why doesn't his payments come up? I presume this will take over a month again-as I stated if taxation want to know what is going on, I will refer them to you-you're the ones NOT HELPING!! On line portal says he has not been paid? Including June which was when the super was accepted and paid. Now it won't
Hi Phoebe2040,
Thanks for spelling this out so clearly. I can see why this has been a rough experience, especially with the delay and with Super showing differently from what you expect. From what you’ve described, there seem to be two separate issues here:
- your SMSF is the only fund showing when you go to Pay Super
- your employee’s Rest super isn’t appearing for payment, even though it worked before
That’s not how this should look if both super details are set up correctly, so the next step is for us to check the employee card, the fund details, and the super payment record more closely.
Before we do that, can you please check these quick points:
- make sure your employee is marked as eligible for super and has their Rest fund linked in their employee details
- check that the super category is assigned correctly in their pay setup
- open the unpaid super area again and see if any filters or date ranges are limiting what appears
- review the June payment status in the Super portal history to confirm whether it shows as processed, rejected, or returned
If the employee fund still does not appear, or if the June payment is showing as accepted in MYOB but not reflected in the portal, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate this properly with you.
Regards,
Sai
