Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following:
I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help?
Thanks
Hi Sai,
Actually my complaint started on the 11th of June however the consultant I spoke to that day clearly did not raise my complaint for me. I have it all in an email trail that you will see within my case number.
it’s been two months of waiting to hear from someone and if I don’t get a response in the next few days I’m escalating to the AFCA. Your customer service is beyond disappointing for the price we pay to have a service with you.
Hi Ames_,
Thanks for your patience. We’ve checked your case and can see that it was submitted on 27 July. Our team is currently handling a high volume of requests, so there may be a delay in getting back to you. We’ll assist you as soon as someone becomes available. Thanks for your understanding.
Regards,
Sai
Hi
I am experiencing the same issues changing from one product to another. I purchased the new product on 19.6.26 and it is now 13.8.26 and I am still not able to operate my business. I am getting the same usual response of "due to high volumes". I agreed the support is appalling and I am going to escalate the matter to AFCA and see how I go.
