Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following:
I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help?
Thanks
Hi Sai,
Actually my complaint started on the 11th of June however the consultant I spoke to that day clearly did not raise my complaint for me. I have it all in an email trail that you will see within my case number.
it’s been two months of waiting to hear from someone and if I don’t get a response in the next few days I’m escalating to the AFCA. Your customer service is beyond disappointing for the price we pay to have a service with you.
Hi Ames_,
Thanks for your patience. We’ve checked your case and can see that it was submitted on 27 July. Our team is currently handling a high volume of requests, so there may be a delay in getting back to you. We’ll assist you as soon as someone becomes available. Thanks for your understanding.
Regards,
Sai
Hi
I am experiencing the same issues changing from one product to another. I purchased the new product on 19.6.26 and it is now 13.8.26 and I am still not able to operate my business. I am getting the same usual response of "due to high volumes". I agreed the support is appalling and I am going to escalate the matter to AFCA and see how I go.
Hi Sai,
Its now the 2/9/26 and my initial complaint was meant to be raised on 11/6/2026. Still no response from anyone at MYOB.... Crickets....
Does anyone actually work there?
Hi Ames_,
I understand how the delay with the response is affecting your business.
We can see your case has been ongoing without an update for a long while. Our Customer Resolutions team is currently handling a large volume of support requests, which is affecting response times. We appreciate your patience. Rest assured, they will send an update via email.
Regards,
Genreve
Hi Genreve,
How long am I supposed to wait? This has been going for 3 months. I am a long standing paying customer and your service is actually more than appalling. I have escalated my complaint to the AFCA as of today, I am so done.
Hey Ames_
I've followed up on your case with the relevant team, you can expect to hear back from them today. Sorry for the delay and inconvenience caused, we will make sure to get to the bottom of it.
