COMPLAINTS
Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following: We've received your request - Case #03253970 I have tried to c...
Forum Discussion
Hi Ames
Has your case been resolved yet? I have one "issue" with four different case numbers going back to July. A threat to go to AFCA hasn't made any difference. I'd just give up and cancel my subscription, but MYOB owes me a refund.
If you can give us any tips as to how your case was resolved (if it was) we'd be glad to hear them.
Thanks
Vicki
Hey Vicki,
My case has only just been closed last week. Its taken 4.5 months! What a joke!
I did escalate to the AFCA and I think that's what possibly prompted MYOB to FINALLY get in contact with me. I got offered a mediocre solution from MYOB for the several breaches in policy that they made with us but pushed back and told them what I wanted and they gave us back a full refund for the inconvenience that they caused to our business.
We have been a customer for like 20+ years with MYOB and I cannot believe how downhill the company has gone since being taken over a few years ago and I have started to get quotes on moving our business over to Xero as I am fed up with paying so much $$ for a pitiful service.
Escalate your case to the AFCA for sure because its just simply not good enough. I am also contemplating contacting Consumer Affairs or the likes because we are paying out the nose for a service that is not giving us our monies worth that is for sure. There is basically NO support from MYOB.
Hope this helps you or anyone else reading.
Thanks
Hi Ames. Thank you for your reply and advice. I had an email from Princess basically saying that she's reached out to the team looking into my case, and that they'll get back to me the moment they have an an answer. So a non-reply really.
