Complaint - another one of many I would assume

Hi VerB,

Thanks for taking the time to share this with us. I'm sorry to hear about your experience, especially when so much care goes into both our products and the support around it. I'm really glad the team was able to get everything sorted and leave things on a much better note. I’ll pass your feedback on to the team so they can review what happened and work to prevent it from happening again. Please feel free to reach out if you need any further help.

Cheers,

Princess

Sound like business as usual for MYOB. It really is the most frustrating thing trying to get any issues resolved with them. I'm still waiting after 5 months of trying to get my direct debit corrected and numerous emails, chats and phone calls..... I never changed the direct debit but looking online the first 2 digits of my bank account are missing and will not update when I try. Still waiting and will probably retire before its resolved at this rate....

Princess, is your reply some sort of joke.  The problem was not resolved and i did not indicate that it had been.  I have spent nearly 8 hours on the phone with your 'support team' most of them have no clue and are reading a manual and then continually putting me on hold while they speak to their 'team'  you have no accountability and no resources to speak to a supervisor.  there was no better note - and your MOCA - Benny and the first two support people I spoke to had absolutely no idea.