Complaint - another one of many I would assume

Princess, is your reply some sort of joke.  The problem was not resolved and i did not indicate that it had been.  I have spent nearly 8 hours on the phone with your 'support team' most of them have no clue and are reading a manual and then continually putting me on hold while they speak to their 'team'  you have no accountability and no resources to speak to a supervisor.  there was no better note - and your MOCA - Benny and the first two support people I spoke to had absolutely no idea.