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VerB's avatar
VerB
Cover User
3 days ago

Complaint - another one of many I would assume

After commencing my enquiry with live chat the person - Benny - helping me just disappeared.  Then after almost 2 hours on the phone and being put on hold while the assistant could ask  her support t...
Princess_R's avatar
Princess_R
MYOB Moderator
3 days ago

Hi VerB,

 

Thanks for taking the time to share this with us. I'm sorry to hear about your experience, especially when so much care goes into both our products and the support around it. I'm really glad the team was able to get everything sorted and leave things on a much better note. I’ll pass your feedback on to the team so they can review what happened and work to prevent it from happening again. Please feel free to reach out if you need any further help.

 

Cheers,

Princess

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