I lodged a formal complaint over a week ago via email and also have followed it up. MYOB have not replied to any emaill or my complaint regarding overcharging of 3 accounts we have never used. I have also asked for them to be closed and still no reponse. I have also spent hours on the phone with no resolution. How do people get MYOB to repond to a complaint? Do I need to go to external body for MYOB to even bother replying to me. Such poor service.
Hi Heidi12,
I’m sorry it’s taken this long for you to get a proper response, that’s not the experience we want you to have at all. Thank you as well for attaching the PDF with your post. I’ve escalated this with the team that handles your case so they can review it and get back to you as soon as possible about the overcharging and closing those unused accounts.
Cheers,
Doreen
Hi Doreen,
What is the timeframe on when I will here from someone please regardign my complaint?
Hi Heidi12,
At the moment, we don't have a specific timeframe on when you'll hear back just yet. That said, I can see your complaint has already been passed on to the right team, and they'll be onto it as soon as they can. Appreciate your patience in the meantime, we'll make sure it gets the attention it needs.
Regards,
Sai
