Complaint!!!! MYOB customer services
I am extremely dissatified with myob customer serivces. For three consecutive days, I made more than a dozen phone calls trying to migrate the accounts of my three companies from PC version to the o...
Forum Discussion
Hi kezza
MYOB is swamped with the decision to force users online. If you don't need online services you can stop the updates as per the below methods:
If you need more than one version of offline MYOB, then this old post from Gavin12345 shows how to turn off auto updates for PC versions - just substitute the version shown with with the current version you are on. Once you have created a Desktop shortcut for the offline files, you can still use the current Desktop shortcut to access and upgrade any online files:
Unfortunately MYOB are not going to change their policy just because users want them to. Now just as there are ways to stop Windows 10 automatic updates, there are also ways to stop MYOB automatic updates, or at least work around them.
I keep using AR2020.1 even though MYOB has updated itself to AR2021.4
Take a look where MYOB installs itself - in a folder called AccountRight in a path like this:
C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight
Inside that folder is another folder called app-2021.300.244119 or similar - this contains the files that run MYOB - AR2021.3.
Copy this folder app-2021.300.244119 and paste under C:\Users\<your username>\AppData\Local\Programs\MYOB\ and rename it to AccountRight 2021.3
Delete your desktop shortcut and create a new shortcut to HuxleyApplication.exe inside the new folder.
From this point your shortcut will run AR2021.3 even though MYOB Updates to AR2021.4 or .5 etc
When you are ready to upgrade, repeat the above and create a folder for AccountRight 2021.4 etc and change the shortcut to the next version.
If you only need one offline version, then Random_nuggets' suggestion as follows will work:
A simpler, more surgical method is as follows:
- a) Open the folder in which MYOB is installed. Typically this will be in:
C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight
- b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is.
I have successfully tested this approach since the AR 2026.3 release (PC edition).
Cheers
Liz
