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TrinaW's avatar
TrinaW
8 days ago

Help Please

I keep getting this error message when trying to log in to MYOB.  I currently have to use my phone and hotspot and log in then change to wifi to use.  Have been on the phone with MYOB support last 4 days totaling over 6 hours and no solutions.

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 days ago
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    Hi TrinaW,

     

    Since it works when using your phone's hotspot but not on WiFi, it's likely a network-related issue. Here are a few things you can try to fix it:

     

    1. Restart your modem and router - Turn them off for about 30 seconds, then switch them back on and try logging in again.
    2. Check with your internet provider - Sometimes, internet providers have security settings or restrictions that might be blocking MYOB. They may need to adjust your settings.
    3. Test on a different WiFi network - If possible, try connecting to a different WiFi network to see if the issue is specific to your home network.
    4. Check your firewall and antivirus software - Your security software may be blocking MYOB. Try temporarily disabling them and logging in again. If that works, you may need to add MYOB as an exception in the settings.

     

    If the persists, I recommend reaching out to your local IT support so they can check your network configuration.

     

    Regards,

    Sai

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I keep getting this error message when trying to log in to MYOB.  I currently have to use my phone and hotspot and log in then change to wifi to use.  Have been on the phone with MYOB support last 4 days totaling over 6 hours and no solutions.

403 ERROR

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","body@stringLength":"886","rawBody":"

I keep getting this error message when trying to log in to MYOB.  I currently have to use my phone and hotspot and log in then change to wifi to use.  Have been on the phone with MYOB support last 4 days totaling over 6 hours and no solutions.

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
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Generated by cloudfront (CloudFront) Request ID: 52kOOiDRHRj8Etj0zE4RO5-t_jOC2ScRpndaZdkqPzM41kCBGOlyOg==

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Help Please","moderationData":{"__ref":"ModerationData:moderation_data:891694"},"body":"

Hi TrinaW,

\n

 

\n

Since it works when using your phone's hotspot but not on WiFi, it's likely a network-related issue. Here are a few things you can try to fix it:

\n

 

\n
    \n
  1. Restart your modem and router - Turn them off for about 30 seconds, then switch them back on and try logging in again.
    2. \n
  2. Check with your internet provider - Sometimes, internet providers have security settings or restrictions that might be blocking MYOB. They may need to adjust your settings.
    3. \n
  3. Test on a different WiFi network - If possible, try connecting to a different WiFi network to see if the issue is specific to your home network.
    4. \n
  4. Check your firewall and antivirus software - Your security software may be blocking MYOB. Try temporarily disabling them and logging in again. If that works, you may need to add MYOB as an exception in the settings.
    5. \n
\n

 

\n

If the persists, I recommend reaching out to your local IT support so they can check your network configuration.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-03T15:22:59.583+11:00","lastPublishTime":"2025-04-03T15:22:59.583+11:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:891663/message:891694","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1438","rawBody":"

Hi ,

\n

 

\n

Since it works when using your phone's hotspot but not on WiFi, it's likely a network-related issue. Here are a few things you can try to fix it:

\n

 

\n
    \n
  1. Restart your modem and router - Turn them off for about 30 seconds, then switch them back on and try logging in again.
    2. \n
  2. Check with your internet provider - Sometimes, internet providers have security settings or restrictions that might be blocking MYOB. They may need to adjust your settings.
    3. \n
  3. Test on a different WiFi network - If possible, try connecting to a different WiFi network to see if the issue is specific to your home network.
    4. \n
  4. Check your firewall and antivirus software - Your security software may be blocking MYOB. Try temporarily disabling them and logging in again. If that works, you may need to add MYOB as an exception in the settings.
    5. \n
\n

 

\n

If the persists, I recommend reaching out to your local IT support so they can check your network configuration.

\n

 

\n

Regards,

\n

Sai

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:891694_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744266632367","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1744266632367","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1744266632367","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1744266632367","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1744266632367","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1744266632367","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1744266632367","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1744266632367":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1744266632367","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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