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RM10's avatar
RM10
User
2 years ago

Invoice not generating - Please Wait

I am trying to print an invoice to PDF or send by email, but I can't get past the "Please Wait" screen.  It just keeps scrolling.  I have to close MYOB to stop it then log back in.  When I try again, the same thing happens.  How can I fix this?

  • RM10's avatar
    RM10
    2 years ago

    Thanks I actually just signed out of AccountRight Live from the Services tab and signed back in.  That seemed to clear it.

     

    Thanks so much for answering :)

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  • RM10's avatar
    RM10
    User
    2 years ago

    Thanks I actually just signed out of AccountRight Live from the Services tab and signed back in.  That seemed to clear it.

     

    Thanks so much for answering :)

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi RM10,

     

    Thank you for your post. 

     

    Can I please get you to troubleshoot/confirm the following:

     

    If this does not work after the above troubleshooting steps please attach a copy of your files Diagnostic log in your reply.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.