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Katrd1033's avatar
Katrd1033
Member
1 day ago

Migration request EPIC FAILURE

Hello I have been trying to submit the online migration form since 24 June.

 36 days so far!

I am beyond furious, cannot access my old file, have paid in full for a new product and cannot use that either. How are we supposed to keep running our business. This is utterly ridiculous! 

Can not get through by phone and there are no replies to my support requests either.

Has anyone found a way to get past the "we are experiencing technical difficulties" message. I have tried so many times and this is before even getting the migration team to start my migrations. Any help appreciated. 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 day ago

    Hi Katrd1033,

     

    Thanks for letting us know about this. I can see this migration hasn’t gone as expected. We’ve followed up your case with the relevant team, and someone will assist you as soon as they’re available. Thanks for your patience while we work through this.

     

    Regards,

    Sai