I recently migrated from Account Right to MYOB Pro. Since this happened I now have about two years worth of transactions that are not reconciled. I was in touch with MYOB support and they sent me an email on how to fix this but I can't follow it. I also have found it very hard to get hold of MYOB due to their restricted hours of support. I only work nights or weekends and cannot call during the day. Is someone able to direct me on this.
Is that email on how to fix available on MYOB site - trying to fix my problem
No - that's why I came to this community forum. No help from MYOB at all.
Hi kimbof2619,
That’s a tricky one to land after a migration. If you can let the team know which part of the reconciliation steps isn’t working for you, they can help point you in the right direction. Make sure to also reply to the support case for more help from the team, and just note that we’re handling a larger volume of requests at the moment so wait times are longer than usual.
Cheers,
Doreen
