I recently migrated from Account Right to MYOB Pro. Since this happened I now have about two years worth of transactions that are not reconciled. I was in touch with MYOB support and they sent me an email on how to fix this but I can't follow it. I also have found it very hard to get hold of MYOB due to their restricted hours of support. I only work nights or weekends and cannot call during the day. Is someone able to direct me on this.
Is that email on how to fix available on MYOB site - trying to fix my problem
No - that's why I came to this community forum. No help from MYOB at all.
Hi kimbof2619,
That’s a tricky one to land after a migration. If you can let the team know which part of the reconciliation steps isn’t working for you, they can help point you in the right direction. Make sure to also reply to the support case for more help from the team, and just note that we’re handling a larger volume of requests at the moment so wait times are longer than usual.
Cheers,
Doreen
I had a current case number 03185634 that I have been waiting for help on for the last three weeks. I then received an email to say the case had been closed. It has definitely not been resolved. I have had no answer to my email. I did manage to speak to someone a few days ago after a four hour wait on the phone who then could not help me and tried to put me through to another department and then I had another 1-2 hour wait and then it was 5pm. I then sent a feedback email and was given another case number 03237363.
The no support is endangering my job and the company I work for as I do not have accurate accounting records due to the problem I am having in regards to the bank recs and last two years worth of transactions after the migration to MYOB Pro.
Could you please look into this for me.
Hey kimbof2619
Thanks for providing the case number, I will follow up with the support team and provide an update here as soon as I have more information.
Hey kimbof2619
The team have sent you an email to confirm the best time to organise a call back. All further updates will be sent through to the contact email provided on the case number you provided.
