Upgrade 19 March 2026

Not liking this at all - I used to be able to have open 2 data files at the same time so I could keep going from one to the other as needed - now I can only log in to one at a time as it logs you out every time you want to switch users - what's going on MYOB??

Hi Hinterland1​ and all, 

Thanks for the discussion. This isnt about 'switching everybody to online' but instead, the new single sign-on (SSO) allows users to move between AccountRight desktop and the browser with fewer repeated sign-ins.

There are other added benefits this to save you time as well such as:

• Pre-filled details: the system will automatically fill your email address on the sign-in screen
• Password manager support: you can now use browser-based password managers to autofill your sign-on credentials
• Improved transition: The SSO system uses deep links to support smoother movement between AccountRight desktop and the web browser.
• Modern security: The SSO system uses AccountRight browser for authentication for improved security
   

Yes! My clients are calling me thinking they have been hacked!!  You must tick the "Always Allow" option to enable login.  It won't ask again.

Apparently, this is the new way MYOB is logging us in - via web browser, but then back to desktop application.

I consider myself IT savvy - this must be super confusing for those who are not!

Lots of chatter on here this morning regarding this issue!

Can I ask if others received this message when trying to log in for the first time after the upgrade.

MYOB sign in box this morning opened in Edge and then had my email and an old password prepopulated. I didn't think we could tell MYOB to remember us because I have to log in every single time I want to use MYOB. I clicked cancel as I freaked a little too quicky and suddenly thought it was a hack and didn't know what arl-sso is / means.

I have been scrolling through all sorts of MYOB pages and nothing shows arl-sso. Is this safe?

Now I am getting the below message each time I try to log in again.

So now I can not log in. This is very frustrating as a non IT person to understand. 

I came to see if there was an error or outage today. It took 4 attempts to log in, it then takes me to a separate browser, then a number of times after finally logging in, myself and my staff have been logged out. I wonder if MYOB consult with users in the community before making changes. Some changes that are desperately needed are ignored and others that are an inconvenience are implemented. 

Not happy, clients calling to ask what is going on, thinking they are being hacked!

I have managed to log on, following new procedure.  Have to make sure you tick the "always trust this" box to get software to open.

And nothing from MYOB warning us that this was going to happen, nothing on their status page, nothing on their announcements page, no pop ups when opening the software.

I'm letting my son know (he works on a helpdesk for IT firm) as I know he will be getting bombarded from his clients wondering why their MYOB is doing "something weird".  (He calls ME when his clients call him when their MYOB isn't working, LOL!)

All working fine now, albeit a little laggy. But seriously frustrating to this point!!

Not impressed.   We are now going straight into the desktop version however it is very slow.   On logging out then there are all these extra steps to close the browser.    Is the next step being forced to use the browser??

The 2FA has also disappeared - where has the security gone?

Totally agree. I also use MYOB Team, every time an upgrade is sent through it crashes MYOB Team until the upgrade has been done in the main file, I was just told by support to make sure I log in and check for updates each week, which is not helpful as it crashes as soon as any updates are available.

This morning MYOB Team crashed at just before 7:00am and then the update was not showing on the desktop version at 10:30, 11:00am and it was only available on the Browser. I have been using