Hi,
We started with our new payroll provider in April, OMG what a change reports on everything and avaiable!
MYOB you have let a whole community down very badly!
Hi MurielT,
Thank you for your feedback.
I understand the importance of the annual leave balances report for your work efficiency, and I apologize for the inconvenience caused by the delay in its implementation. I can see to our end that this enhancement request for the Annual Leave Balances report is currently in progress. However, I am unable to provide a specific timeframe for when this feature will be available. I understand that this is not the ideal situation, and I assure you that our product development team is working diligently on this enhancement.
I have added your post to the existing ticket for this request, which will help emphasize the importance of this feature to our team. Your understanding is greatly appreciated.
Please feel free to share your concerns and experiences with us. We're here to assist.
Cheers,
Princess
I'm sorry Princess and I realise this is not on you personally but I agree with others on the forum that MYOB just doesn't care about their NZ customers anymore. I was the sole advocate in my last office for MYOB where all the others were recommending other products to our clients. I am sorely disappointed and will not be recommending MYOB in the future unless there is a big turnaround in performance.
You say in your reply to feel free to share our concerns and experiences but it just feels like we are wasting our time doing this as it just goes nowhere. I know that a new report can't just be made out of thin air but surely from when the upgrade happened in August??? and then the feedback started coming through asking for this report to be replaced that something would have been done by now. If our clients asked us for the same thing and we took this long then we wouldn't have any clients left which I fear will happen with MYOB in NZ.
