Forum Discussion

Jacqui_M's avatar
Jacqui_M
Trusted User
5 years ago

C0000005 Fatal Error

Hi   One of my clients is getting a Fatal Error when try to enter a pay for one employee only.  They can enter pays for all other employees, but when they enter it for this one employee, they get...
Payroll
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Jacqui_M 

     

    Just in addition to jenniek's experience with Windows updates, the message does appear to refer to the ESCT rate of the employee. My recommendation would be to go into the Maintain Employee, navigate to that employee and ensure that you have an ESCT rate set. If you do have calculated set for that ESCT, would be keen to know if you have it set to another value like an actual percentage does it allow the pays to be processed?

Jacqui_M's avatar
Jacqui_M
Trusted User

Hi Stephen

 

Reinstalling the fonts was the first thing I tried, but that did not resolve the issue.  I also tried creating a new employee copying the details from the problematic one, but still got the error. So there must be something about that employee?

 

Cheers

Jacqui 

jenniek's avatar
jenniek
Ultimate Partner
5 years ago

Hi Jacqui_M 

I had this same issue with another FoxPro programme and it was caused by a windows 10 update - the IT guys rolled back the update and it fixed the issue. They couldn't access their programme at all.

  • Jacqui_M's avatar
    Jacqui_M
    Trusted User
    5 years ago

    Thanks Jennie, we'll try that.

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi Jacqui_M 

       

      Just in addition to jenniek's experience with Windows updates, the message does appear to refer to the ESCT rate of the employee. My recommendation would be to go into the Maintain Employee, navigate to that employee and ensure that you have an ESCT rate set. If you do have calculated set for that ESCT, would be keen to know if you have it set to another value like an actual percentage does it allow the pays to be processed?

      • Jacqui_M's avatar
        Jacqui_M
        Trusted User
        5 years ago

        Hi Steven

         

        His ESCT was "Calculated".  Changing it to an actual rate fixed it.  Thanks

         

        Cheers

        Jacqui

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