Issues with Ace Payroll Cloud Delivery

Hi Samara,

Thanks for the response.

Yes we're trying to configure ACE Payroll to send out emails via SMTP in the interim.

I've spoken with our server providers. They've had a look and told us that everything appears to be set up correctly. Also, we have other software which uses SMTP authentication which we've been doing some testing with.

We've matched the SMTP settings across both applications for the:

SMTP Server,

Port number,

Sender address,

Use Authentication (Y/N),

Username, 

Password,

We've tried this with 3 different Microsoft365 emails and the outcome is always the same:

The other software is sending the emails fine, but ACE Payroll is returning with the error "504 5.7.4 Unrecognized authentication type" and nothing is sent. 

I also tried a gmail account and the situation the same but the error code was 500 instead.

In the end we printed all the payslips to PDF files and then emailed them out Manually. 

It'd be good to know what email providers might work with ACE Payroll and the settings we should use for that.