Forum Discussion

ryadre's avatar
ryadre
Trusted User
5 years ago

MYOB Payroll - Software version does not match what was expected

Good morning, I opened Payroll this morning and get this error message.

Version 2020.5

 

Thanks for any help

Confirmation
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi ryadre 

     

    The Payroll Data file had become locked due to the other message you experienced. I have since remedied that for you and you should be able to confirm online.


    Let us know how you get on and if you require further assistance.

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi ryadre 

     

    I've made a change to the version at our end so if you close down the software and reopen you will not receive that particular message.

    Do let us know how you get on and if you require further assistance.

    • ryadre's avatar
      ryadre
      Trusted User
      5 years ago

      can you help further please Steven_M with this new error so I can do the wages today?

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi ryadre 

         

        The Payroll Data file had become locked due to the other message you experienced. I have since remedied that for you and you should be able to confirm online.


        Let us know how you get on and if you require further assistance.

    • ryadre's avatar
      ryadre
      Trusted User
      5 years ago

      Thanks, now message saying confirmation code is invalid

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