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2016's avatar
Contributing User
11 months ago

software payroll error

I wanted to bring to your attention that payroll software we are using has been experinecing errors in its calculation. Alsthogh i have informed the support team about these issues, but we are still encountering random errors. Specifically , the program is incorrectly calculation the gross pay by using incorrect salary rates. Our salsasry rates are supposed to be permanent , but the program randomly changes them. 

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  • Earl_HD's avatar
    MYOB Moderator

    Hi 2016,

    Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear that you are having issues about your payroll. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. May I ask whether you have enabled the "automatically adjust base hourly" option for your pay items? What I recommend is to visit this help article that will give you more information about: Setting up pay items

    Feel free to post again, we're happy to help.