Forum Discussion

ryadre's avatar
ryadre
Trusted Cover User
13 days ago

Myob Payroll Desktop version 2024.2 not posting journals

Hi all

 

I think ever since the upgrade to 2024.2, whenever I finalize the pay a blank page opens up (top bar reads my.myob login) and then after a few seconds the page says that the page cant be opened and try and refresh.

After I close that pop up page I get an error in Payroll saying Operator/operand type mismatch. I the click OK

Next it says the Journals have not been posted into my account.

 

I can also recreate this when I go into Tools/Create Journals and try to do it manually

 

I have recently had to replace this computer so have had to reinstall everything, so unsure whether it started happening straight after the payroll upgrade (via email) or whether its only been since this new computer. I have just trying reinstalling Payroll but its still happening.

 

Any suggestions? Thanks

MYOB Business
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 days ago

    Hi ryadre,

     

    It seems that the connection between your payroll software and AccountRight has been disrupted for some reason. It might be best to re-establish the connection between the two software as this might fix issue. 

     

    Let us know if you need any further help.

     

    Thanks,
    Genreve