New MYOB Payroll access for employees
One of our employees has downloaded the new payroll app. (We have not had any advanced warning that we were moving to this platform, just couldn't log into our old program and had to work it out) ...
Forum Discussion
Hi Satchmo09,
Thank you for getting back to us and providing an update.
We are sorry to hear about your experience. I understand how you felt about this scenario and totally understand the urgency of your situation. That is not how we want our customers to feel. MYOB strives to assist our clients and give the best service possible.
In this matter, we do apologize for not receiving any notification from MYOB regarding the update as the update is automatic. Customers moving from (Old) MYOB Essentials to MYOB (New) Essentials will only take their unprocessed timesheets in 2022. To ensure a clean starting point post-migration/upgrade, we advise our customers that before their first pay run, you need to allocate unprocessed timesheets to the appropriate pay item, and we are also advising that Your Pay will be replaced by the MYOB Team. If you do not wish to use MYOB Team, you can continue to process timesheets manually in New Essentials. But we are glad to know that you have resolved the issue using the Ace Payroll. We appreciate your patience and understanding.
If you still need assistance or if you have questions and concerns, please feel free to create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.
Kind Regards,
Cel
