Payroll - Record and Report error
I can't get my payroll to record and report to IRD. I keep getting the error Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch...
Forum Discussion
Hi, LouiseRR
Thanks for your post.
Are you still experiencing issues when recording and reporting your payroll? If yes, please refer to the possible workarounds below.
- Log out and clear your browser cache. Think of it like cleaning out your digital dust bunnies. Just log out, clear your browser cache (it's usually in your settings), and then log back in.
- Try a different browser: If clearing the cache doesn't work, sometimes using a different browser like Chrome, Firefox, or Safari can help.
Please let us know how it goes.
Best regards,
Doreen
Hi
Thanks for replying but no this didn't work. This is the same solution as the MYOB support on the phone tried.
I was told I would hear back when they solved the background problem as I wasn't the only one but I didn't hear back via email or phone and was running out of time to file to IRD after 2 working days.
In the end I deleted the weeks payroll and re-entered from scratch and it worked and recorded and sent.
