Forum Discussion

jallen29's avatar
jallen29
Contributing User
2 years ago

Payroll still not posting journals to account right

I have now been waiting weeks for MYOB to advise how to fix the error with the NZ Payroll.  The journals are not posting to Account Right.  There is no communication at all.  I was given a  case number 3 weeks ago.

This is now the fourth week and still nothing.  This is ridiculous - having to manually enter journals for the payroll.

Does anyone know if this has been resolved.  I tried again today and it didn't work.

The communication from MYOB is not good.  The customer service people don't know when it will be fixed?

Is this a widespread error -  it happened after the payroll update for 31 March rollover.

 

 

 

  • Sean_DC's avatar
    Sean_DC
    Former Staff
    2 years ago

    Hi jallen29 


    Thank you for your post. I'm sorry to hear that no one has responded to you yet. The team was aware of this and found a way to resolve the error. In order to get the latest SDK files, you will need to uninstall any existing NZ Payroll software and install the installer below. This installer will come with the latest SDK files 

    https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe



    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

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