Forum Discussion

Meena's avatar
Meena
Experienced User
2 years ago

Payroll Upgrade - takes longer and is not user friendly

Hi,   Is there a way to revert back to Essentials Payroll (have been upgraded to Business Payroll), as I am sure I am NOT the only one who finds the new system beyond frustrating. What used to take...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi everyone,

     

    Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.

     

    Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.

     

    Cheers,

    Princess

NINAW13's avatar
NINAW13
Contributing User

I agree!! And for some reason since the upgrade I can no longer allocate the wage payments, it's a mess! I'm seriously considering changing to another provider since this upgate. Hate it!

Wendye26's avatar
Wendye26
Experienced User
2 years ago

I have requested a free trial with another provider PAYHERO think it used to be call IMS which I used at a previous job I liked IMS so will see how the free trial goes. Conversations with PAYHERO have been very helpful they have emailed me all the relevant inform I need for 14 day trial and other relevant info if we were to move over to them.

 

I do have another three I have lined up to try out before I make the decision who I will be moving over to. I have do doubt will be moving to another provider. I have the approval from by bosses.  No doubt many more will be moving over to another provider.  MYOB no doubt will be lossing lots of customers.

  • MariaT3's avatar
    MariaT3
    2 years ago

    thank you for the hint around other payroll providers, I too am in the process of looking as this upgrade has created so much more work and my time is valuable.  

  • NINAW13's avatar
    NINAW13
    Contributing User
    2 years ago

    I really think they should just revert back and save themselves a lot of customers and issues they're having to resolve - why did they change something that already worked perfectly well!

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