Forum Discussion

Meena's avatar
Meena
Experienced User
2 years ago
Solved

Payroll Upgrade - takes longer and is not user friendly

Hi,   Is there a way to revert back to Essentials Payroll (have been upgraded to Business Payroll), as I am sure I am NOT the only one who finds the new system beyond frustrating. What used to take...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi everyone,

     

    Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.

     

    Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.

     

    Cheers,

    Princess

LouisPhanA's avatar
LouisPhanA
Member
2 years ago

Its is and upgraded in price only :))

 

A funny thing is that when i chatting with one of the myob payroll professional, I asked if they bring back the pay history (employee) they said NO. Because it is already showing in each payrun, we need to go to one by one payrun to print out or send payslips to the staff.

 

They do not care about the customer at all, they think this upgrade is perfect :))

  • Wendye26's avatar
    Wendye26
    Experienced User
    2 years ago

    That’s what they told me.

     

    I have been in contact with Mathew of Payhero in regard to their 14day free trial which he has sent me a link I will be trying out dummy runs over the next 2 weeks. He has been very helpful.

     

    Payroll was called IMS which I have used in the past and liked. I will see how this payroll system goes a may well try out a couple of other systems before I decided who I will change to.

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