Forum Discussion

Meena's avatar
Meena
Experienced User
8 months ago
Solved

Payroll Upgrade - takes longer and is not user friendly

Hi,   Is there a way to revert back to Essentials Payroll (have been upgraded to Business Payroll), as I am sure I am NOT the only one who finds the new system beyond frustrating. What used to take...
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi everyone,

     

    Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.

     

    Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.

     

    Cheers,

    Princess

Kwikill's avatar
Kwikill
User

Wow... I thought it was only me...

Our MYOB upgraded on Monday the 18th of December 2023...  the week of Christmas, we do payroll Mondays.. so you can imagine Monday the 18th... then thinking **bleep** I have to do this again on Thursday as next payday was Monday 25th December...

Tell me was anyone advised of this upgrade? I know I wasn't... we do payroll in MYOB, and we always manually go into our bank and make the payments...

I did pick up that it was not doing the payroll split, we have 1 staff member that has there pay split into 2 x bank accounts...(me)

Anyway, last week I rang MYOB to ask about the split thing... after a few discussions, the we decided that I could process payroll and do the manual payment split to both my accounts.. which I did, but guess what... I now can not match the bank payments to Payroll.... I had to send screen shots today to MYOB, who have now come back to me to tell me I now need to contact our accountant to get a journal done to fix it... does anyone know how to do this journal... before I ring our accountant?

Wendye26's avatar
Wendye26
Experienced User
7 months ago

If you have to contact you accountant to correct errors that are MYOB fault you should sent MYOB a bill for your accountants fee.