Payrun not progressing past summary page
Hello, I have been trying to entre my payrol since Monday. I tried several times on Monday, Tuesday and again today but I can not get it to progress past the pay run summary page. When I click the "l...
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In the end I had to call the help centre. Step 1 create a new administrator account by inviting myself under another email address. Step 2 change my exsisting account from administrator to a normal user. Step 3. resume pay run and finalise pay. Step 4 change everything back again.
They know of the issue and they are trying to fix the "all good" button but until then I will have to do the work around every pay day.
Hi SarahBy,
Thanks for posting both your issue and your update.
We're happy to hear that you were given the workaround. In the meantime, let us know if you need other help.
Feel free to write a new post in the forum.
Thanks,
Genreve
Hi Genreve_S
can you please advise when this payroll "Looks good" button will be fixed - causing lots of issues with our clients
Hi jenniek,
Thanks for posting again.
I understand how this button is causing many issues for customers. Currently, the cause of the issue is still under investigation. However, the team has found that the issue is connected to the User ID access. The User Access needs to be refreshed for the issue to not come up again. A workaround to make sure that the button works is as follows.
- Invite a new user to your payroll system.
- Assign the new user as an administrator.
- Log out.
- Log in using the new user email address.
- Remove the old user from the payroll system.
- Save.
- Invite again the old user and assign them as an admin.
- Log out.
- Log back in using the old user.
- Process the payroll.
- Remove new user added if required (optional).
In the meantime. Let us know if you require any other assistance. We're happy to help.
Cheers,
Genreve
