Forum Discussion

9 months ago

Backup in progress

My server lost connection whilst backing up my file yesterday and it seems my MYOB is stuck in limbo while it resolves itself. This occured yesterday 5pm and I would've thought it would've done so by now. Any assistance would be greatly appreciated. :)

Earl_HD
9 months ago
Hi CJimmy1,

Thanks for your post. Upon reviewing your account, it was indeed indicating that a backup was in progress on our end. I've implemented some backend changes that should resolve the issue.

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Earl_HD
MYOB Moderator
9 months ago
Hi CJimmy1,

Thanks for your post. Upon reviewing your account, it was indeed indicating that a backup was in progress on our end. I've implemented some backend changes that should resolve the issue.

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl
- CJimmy1
  9 months ago
  Thank you very much! My MYOB is up and running again. :)
  - Earl_HD
    MYOB Moderator
    9 months ago
    Hi CJimmy1,
    
    You're welcome! If you have any more questions, please feel free to start a new post, and we'll be happy to assist you.
    
    Regards,
    Earl
Leish
Cover User
31 days ago
My file has also done the same. Is there a way to fix it at my end?
- Shella_A
  MYOB Moderator
  31 days ago
  Hi Leish,
  
  I'm sorry to hear that you've experienced this issue too. Yes, there is. I've run a script over your file in a way to fix your account, and everything should now be working on your end. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submitting a case via MyAccount for immediate assistance.
  
  Cheers,
  
  Shella