Recent Posts & Replies
🚀 Solo sign up not working? Lets fix it!
1 MIN READ Hey Solmates! 👋 We’ve heard that some of you might be running into issues completing your Solo onboarding or logging in. If that’s you, we want to help! Drop a comment below. The more details you can share, the quicker we can solve it. Thanks for your patience—we’ve got your back! 💪
Error when logging on as an employee
I am getting an error message asking to try again when I log on. My manager has readded me to her team already. I have also deleted and reinstalled the app. I have updated my password as well. But still no luck in logging on to my account. Appreciate any help please.
STP updates and Zero pay slips
Hi Folks, Every time I run an STP update it generates a zero payslip for every single active employee. We do 150 odd pays per week, so now our Print / email Pay Slips / to be emailed is chokkas with hundreds of zero pay slips. Does anyone know how to delete the zero payslips, and to stop more being generated? Thanks Rob
Capture app - images not showing
Hello, I have recently started using the capture app for our paper receipts that come in. I use MYOB accountright desktop version on a Mac with parallels. I capture the image and send it to the in tray no worries but when I go to enter the new purchase the screen opens blank so I can't get any details from it. Is there something I can do to stop this from happening? Thank you :)
Customised forms not visible
Hi MYOB experts. I am now using the desktop version of Accountright (previously used cloud version but we have down-sized so dropped the monthly subscription). In MYOB "set-up" I created a new customised invoice with our new logo and saved it - but the new form is not visible in the drop-down list of templates when I go to print the invoice. When I go to the customer's card file, the new form is also not visible as an option in the drop-down. All that is displayed is the default list of six templates, and in fact none of our company's previous customised forms are visible. If I go back to "set-up" then "customised forms" and look at the list of forms, the new invoice is there, so I am unsure why I can't access it when I print. I have also tried to access the new form using "print/email invoice" under "sales" but again, it is not displaying the form. Any help to get this resolved would be greatly appreciated. My PC runs Windows11. I always update MYOB when prompted and have restarted my PC.
Back up zip file
Our back up zip file has a password (no idea how). I need to unzip the file so MYOB can reload it into a new subscription. How can I do this when the 'extract all' option does not work as an error code come up rather than a prompt to enter a password. Google wants me to download all sorts of 'free' hacker downloader tools which i would rather not. The file was backed up from a read only account if that makes a difference.
