Forum Discussion

mamit's avatar
mamit
Cover User
2 years ago

Cannot log in - Backup in Progress

I was backing up the company file, and it seems the internet connection dropped during the backup.

 

Now I cannot log in, with error message saying Backup in Progress.

 

Could you please help.

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi mamit, 
     
    Thank you again for raising your concern for us.

     

    We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect. 
     
     
    Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi mamit, 
     
    Thank you again for raising your concern for us.

     

    We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect. 
     
     
    Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

    • Lynaway's avatar
      Lynaway
      10 months ago

      Hi

      I have the same problem: Backup in progress. The company file is currently Backing up. You can sign in........

      Can you please help?

      I have so much work to do.

       

      • Lynaway's avatar
        Lynaway
        10 months ago

        Can someone acknowledge my message please?

        Also is there a contact phone number I can ring? Ive looked everywhere.

         

         

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi mamit, 
     
    Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. Thank you for flagging your concern to us. Apologies for the delay in responding and for any inconvenience you are experiencing due to the back up in progress. We appreciate your understanding on this matter. 
     
    To assist you further, I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
     
     
    Please let me know if you need further help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

    • DochertyMarine's avatar
      DochertyMarine
      2 years ago

      I am also having this issue. It comes up with a connection error and then says backup is in progress. I can't access my company file? Please help!

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi DochertyMarine, 
         
        Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for bringing your concern to us. We regret that you are having difficulties with your company file due to the backup status. We appreciate your patience during this time. 
         
        I have located your company file using the email address associated with your account and I have arranged to reset your company file back to active status. We recommend closing your AccountRight and reopening it before reviewing the company file.
         

         

        Please tell us how you go and feel free to post again when you need more assistance. 
         
        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
         
        Cheers,   
        Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi mamit, 
     
    Thank you for the update via private message that it is not resolved, and we appreciate your effort in marking the post as an accepted solution. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
     
     
    Cheers,  
    Leneth

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