Forum Discussion

LP1's avatar
LP1
Experienced User
10 months ago
Solved

opening myob - states backup in progress but not correct

When I try to open my MYOB file I get this message:

 

Back up in progress

The company file is currently backing up 

You can sign on once the backup is complete

 

There is no MYOB file open

  • Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

18 Replies

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  • We are having the same problem

    "Company file is currently backing up

    You can sign in once backup is complete."

    There are no files open. Trying to run a business and cannot service our customers until we get access to MYOB

    WHAT IS THE PROBLEM ??????????????????

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, agware2380 

       

      Thanks for your post, and welcome to the MYOB Community Forum.

       

      We're sorry for any inconvenience this may have caused you. We were able to fix the issue on our end. Kindly log out and then log back into your account to see if the error still shows up. 

       

      Please let us know how it goes. We are delighted to assist you.

       

      Best regards,

      Doreen

  • PBTannie's avatar
    PBTannie
    Experienced Cover User

    We have the same problem too. I have heaps of work to do today as well. Argh

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, PBTannie 

       

      Thanks for your post.

       

      Could you please log into your account to see if the error message will show up again? We were able to fix the issue you are having on your end. We're sorry for the inconvenience this may have caused you. We truly appreciate your patience and understanding.

       

      Best regards,

      Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, BR5 

       

      Thanks for your post. 

       

      We were able to run a fixed script on your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

       

      Best regards,

      Doreen

      • BR5's avatar
        BR5
        Contributing User

        Thanks for you quick response.  All working

  • LP1's avatar
    LP1
    Experienced User

    Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, LP1 

     

    Thanks for your post.

     

    We were able to run a fixed script on your company file. Kindly try to access your account to see if the error message will show up again. Please let us know if you require any further assistance with this. We are happy to assist you.

     

    Best regards,

    Doreen

  • Mummsy's avatar
    Mummsy
    Experienced Cover User

    When I try to open my MYOB file I get this message:

     

    Back up in progress

    The company file is currently backing up

    You can sign on once the backup is complete

     

    Neither our accountant or anyone in our office is using MYOB.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, Mummsy 

       

      Thanks for your post.

       

      Kindly try to access your company file to see if the error message still shows up. We were able to run a fixed script on your company file. You should be able to log in without any errors.

       

      Please let us know if you require any further assistance with this. We are happy to assist you.

       

      Best regards,

      Doreen