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4014's avatar
4014
Contributing User
6 days ago
Solved

MYOB Backup In Progress on Opening

Hello

I am  unable to login to MYOB due to the error message

'Backup in progress

This company file is currently backing up

You can sign on once the backup is complete.'

The backup appears to be frozen.

Can you please reset our file to active to enable login.

 

Thanks

Alison

  • Jemar_C's avatar
    Jemar_C
    6 days ago

    Hi 4014,

     

    I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

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  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator
    6 days ago

    Hi 4014,

     

    I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

    • 4014's avatar
      4014
      Contributing User
      4 days ago

      Thanks Jem,

       

      Appreciated.