Forum Discussion

4014's avatar
4014
Contributing User
5 months ago

MYOB Backup In Progress on Opening

Hello

I am  unable to login to MYOB due to the error message

'Backup in progress

This company file is currently backing up

You can sign on once the backup is complete.'

The backup appears to be frozen.

Can you please reset our file to active to enable login.

 

Thanks

Alison

  • Jemar_C's avatar
    Jemar_C
    5 months ago

    Hi 4014,

     

    I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

  • Jemar_C's avatar
    Jemar_C
    Valued User
    5 months ago

    Hi 4014,

     

    I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

  • CW11's avatar
    CW11
    4 months ago

    Hello

    I am  unable to login to MYOB due to the error message

    'Backup in progress

    This company file is currently backing up

    You can sign on once the backup is complete.'

    The backup appears to be frozen.

    Can you please reset our file to active to enable login.

    Thanks,

    Clare

    • Jemar_C's avatar
      Jemar_C
      Valued User
      4 months ago

      Hi CW11,

       

      Thank you for your post and welcome to the community forum! I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

       

      Feel free to write a post if you need further assistance.

       

      Cheers,

      Jem

  • CW11's avatar
    CW11
    4 months ago

    Hi Jem,

    I am now having a problem with the account link from Ostendo to MYOB AR. It says an account link has been processed today but nothing I have entered in the last few days is showing in MYOB

    Are you able to help me with this?

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